Terms & Conditions – Smart Vape

Last Updated: June 2026

---

1. Introduction

This website (smartvape.uk.com) is operated by Smart Vape (Sole Trader).

By accessing our website, placing an order, or purchasing products from us, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website.

2. Age Restriction & Verification

Smart Vape sells vaping and nicotine-related products strictly for adults aged 18 and over.

By placing an order, you confirm that you are at least 18 years old.

We use age verification checks during checkout and may also carry out additional electronic verification. In some cases, we may request government-issued photo identification to confirm age.

Orders that fail age verification may be delayed, cancelled, or refunded.

We reserve the right to refuse any order where we suspect underage or proxy purchasing.

3. Nicotine Warning

Many products sold by Smart Vape contain nicotine.

Nicotine is an addictive substance and is intended for adult use only.

Our products are not suitable for:

• Persons under 18 years of age
• Pregnant or breastfeeding women
• Individuals with heart conditions or other medical concerns without professional advice

4. Products & Availability

We sell vaping devices, e-liquids, pods, coils, and accessories.

All products are subject to availability. We reserve the right to limit quantities, modify, or discontinue products without notice.

Product images are for illustration purposes only. Minor variations in packaging or specifications may occur.

5. Pricing & Payments

All prices are shown in GBP (£) and include VAT where applicable.

We reserve the right to change prices at any time without notice.

Full payment is required before dispatch.

If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.

6. Orders

An order confirmation email does not constitute acceptance of your order.

We reserve the right to refuse or cancel orders for reasons including but not limited to:

• Failed age verification
• Suspected fraud or abuse
• Stock unavailability
• Pricing or system errors
• Suspicion of underage proxy purchasing

If an order is cancelled after payment, a full refund will be issued.

7. Delivery

Delivery times are estimates only and not guaranteed.

We are not responsible for delays caused by courier services, weather conditions, or events outside our control.

Risk in goods passes to the customer upon delivery.

We only deliver to locations where vaping products are legally permitted. Customers are responsible for ensuring compliance with local laws.

8. Website Use

You agree not to:

• Use the website for unlawful purposes
• Upload malicious code or viruses
• Attempt unauthorized access
• Copy or misuse website content

We may suspend access if these terms are violated.

9. Third-Party Links

We are not responsible for the content or policies of external websites linked from our site.

10. Limitation of Liability

To the maximum extent permitted by law, Smart Vape shall not be liable for any indirect or consequential damages arising from use of this website or products.

Nothing in these Terms excludes your statutory rights under UK consumer law.

11. Privacy

Personal data is processed in accordance with our Privacy Policy.

12. Contact Information

Smart Vape (Sole Trader)

Address:
235A Victoria Road East,
Hebburn,
NE31 1YE,
United Kingdom

Email:
support@smartvape.uk.com

WhatsApp:
+44 7881 740006

Website:
smartvape.uk.com

13. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Updates take effect immediately upon posting on the website.

---

Refund & Returns Policy – Smart Vape

Last Updated: June 2026

---

Returns

You may return unused and unopened items within 14 days of receiving your order.

Items must be:

• Unused
• Unopened
• In original packaging
• In resalable condition

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• E-liquids once opened
• Pods and coils once opened
• Used vaping devices
• Any consumable items showing signs of use

unless faulty.

Faulty Items

If your item is damaged or faulty, please contact us as soon as possible.

We may request photos or return of the item for inspection.

If confirmed faulty, we may offer:

• Replacement
• Repair, where applicable
• Refund

in accordance with your statutory rights.

Incorrect Orders

If you receive the wrong item, we will arrange a replacement or refund at no additional cost.

Refunds

Approved refunds will be processed within 5–10 working days via the original payment method.

Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law, including rights under the Consumer Rights Act 2015.

Contact

Email:
support@smartvape.uk.com

WhatsApp:
+44 7881 740006